Careers
Join the Rubicon 8 family
At Rubicon 8 we know the potential of technology is immense. We channel that potential into helping enterprise organisations be their best. This is no different for our people. Our values underpin everything we do and help us get the full potential out of our employees.
We build meaningful relationships and we don’t like to over-complicate things. Instead, we show up to make things simple. We’re collaborators, fast learners and experts in our field. Together, we push the boundaries of what’s possible to find new, improved solutions.
Our people are passionate, high performing and committed. We reward this with a flexible working environment, study assistance and career growth opportunities as well as fun events throughout the year to celebrate and share in each other’s success.
Our team is what sets us apart from the rest. To support our rapid growth, we are always on the lookout for exceptional talent. Become part of our growing family today.
Open positions
- Leading National I.T. & Telco Company – Mont Albert
- Fantastic Work Environment
- Expanding organisation
At Rubicon 8, we know the potential of technology is immense. We channel that potential to help enterprise organisations create a more efficient, adaptable and competitive offering in their market.
With our national expansion and proven track record in the enterprise space, having the right team in place is integral to the success of the organisation.
We are part of one the largest fully Accredited Telstra Premium Dealers in Australia. Our range of products and services vary from enterprise mobility, voice collaboration and data and ICT solutions.
To support the rapid growth of the organisation we are hiring for the Managed Services ICT department. This is one of our fastest growing departments and comes with great opportunities to progress your career.
Become part of the fast paced, growing team today.
Job Responsibilities
The ideal candidate will have a minimum of 5 years industry experience, with the ability to fulfil a number of key responsibilities and tasks, which include:
- Reviewing, auditing and benchmarking existing customer infrastructure and solution sets
- Evaluating customer requirements, formulate and architect customer solutions
- Preparing and providing quotes/proposals for customers, ensuring solutions meet or exceed customer expectation
- Planning, managing and implementing customer ICT solutions
- Provide technical support to customers on installations, usage or maintenance of ICT systems to ensure that the system is functioning in accordance to specifications
- Responding to customer inquiries, and providing immediate customer assistance for emergency/URGENT fixes as defined in service definition.
- Creating temporary “work-around” for immediate customer issues where appropriate.
- Documenting and logging all customer service requests
- Using a lab to simulate customer environment and issues (where necessary)
- Resolve escalated issues at Level 3
- Facilitating the resolution of customer issues through to completion,ensuring customer satisfaction has been achieved.
- Managing customer expectations.
- Assisting in the creation of technical documentation and training materials where required
- Providing work direction, problem resolution, and training to other technical support personnel
- Assisting the sales team by answering questions, as well as providing technical guidance and support
- Involvement in customer and company focus groups and planning
- Onsite support on customer locations
- Additional responsibilities as required
- Extended hours or weekend work may be required
Essential Functions/Job Skill Requirements
To fulfil these responsibilities in a way that aligns with the high standards at Rubicon 8, there are key skills that the ideal candidate will possess. You should have:
- Excellent verbal and communication skills
- Excellent analytical and troubling shooting skills
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers
- Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems
- Ability to manage time effectively and work efficiently, both with and without direct supervision
- Capacity to gain complete knowledge of company products, systems, applications and current operating systems
- 10 + years related experience
- Business Maturity
- Ability to mentor/teach others
- High level interpersonal skills, specifically when working with co-workers, customers, and management
- Dependability
Technologies and Solutions
You will be dealing the following technology:
- Converged and Hyper converged infrastructure
- Cloud: AWS, Azure, Office 365, Equinix
- Platforms and OS: VMware, Microsoft, HyperV,
- Vendors: HPe, Nimble, Cisco, Meraki, Paloalto, Check Point
- Backup, replication and DR
- Security
What’s in it for you
We are driven in our goal of helping organisations to be their best. Their most efficient. Their most adaptable. Their most successful. This is no different for our staff. Our values help us deliver on this, and underpin everything we do.
This is an exceptional opportunity to further your career in a fast-growing organisation, with the potential to assume further responsibilities as the organisation expands. You will also have the opportunity to innovate, and bring ideas to the table that add value to the future of the organisation. We pride ourselves on our culture, and we look after our people. You will have the chance to enter a work environment where people enjoy their job, have a laugh and work well together. If this sounds like the place for you, we’d for you to apply.
- Immediate Start
- Working with latest Technologies
- Strategic growth area for the business
- Positive Team Environment
To apply for this opportunity, please email your applications to: Pat.Bombardieri@rubicon8.com.au
- Leading National I.T. & Telco Company – Mont Albert
- Fantastic Work Environment
- Expanding organization
At Rubicon 8, we know the potential of technology is immense. We channel that potential to help enterprise organisations create a more efficient, adaptable, and competitive offering in their market.
With our national expansion and proven track record in the enterprise space, having the right team in place is integral to the success of the organisation.
We are part of one the largest fully Accredited Telstra Premium Dealers in Australia. Our range of products and services vary from enterprise mobility, voice collaboration and data, and ICT solutions.
To support the rapid growth of the organisation we are hiring for the Managed Services ICT department. This is one of our fastest growing departments and comes with great opportunities to progress your career.
Become part of the fast paced, growing team today.
Essential Functions/Job Skill Requirements
The ideal candidate will have a minimum 5 years industry experience. To be successful in this role you will need to have a sound technical knowledge of networks and associated server infrastructure, as well as the ability to manage and administer customer LAN/server environments.
You will support the Managed Services team by providing back of house support for tickets generated through event triggers and customer service requests. You will also be required to monitor and support for customer back-up solutions ensuring customer infrastructure is recoverable based on agreed retention cycles.
You may also be required to provide support for critical failures for customer environments and have skills to manage service failures through to resolution – this will include management of customer expectations.
You should have excellent communication skills, and present professionally. You will need to be able to work autonomously and have a proven track record of successful systems infrastructure management. It is essential that you have experience with cloud based solutions and solution deployments, as well as relevant experience and certification with the following technologies:
- Windows Server (including SQL, Exchange and DFS)
- VMware
- HyperV
- Office 365
- VeeaM
You will also have significant knowledge and be proficient in the following:
- Back up and back up technologies
- Switching and Routing
- Cloud services and cloud migrations (Azure/AWS)
- Wireless solutions
- Security device management
Desirable
- Knowledge and experience with AWS and Azure
- Knowledge and experience in ITIL
- Experience with ConnectWise & LabTech
- Project management knowledge and experience
What’s in it for you
We are driven in our goal of by helping organisations to be their best. Their most efficient. Their most adaptable. Their most successful. This is no different for our staff. Our values help us deliver on this, and underpin everything we do.
This is an exceptional opportunity to further your career in a fast-growing organisation, with the potential to assume further responsibilities as the organisation expands. You will also have the opportunity to innovate, and bring ideas to the table that add value to the future of the organisation.
We pride ourselves on our culture, and we look after our people. You will have the chance to enter a work environment where people enjoy their job, have a laugh and work well together. If this sounds like the place for you, we’d for you to apply.
- Immediate Start
- Working with latest Technologies
- Strategic growth area for the business
- Positive Team Environment
To take advantage of this opportunity, please email your applications to: info@rubicon8.com.au
- Leading National I.T. & Telco Company – Sydney NSW
- Fantastic Work Environment
- Expanding organization
At Rubicon 8, we know the potential of technology is immense. We channel that potential to help enterprise organisations create a more efficient, adaptable, and competitive offering in their market.
With our national expansion and proven track record in the enterprise space, having the right team in place is integral to the success of the organisation.
We are part of one the largest fully Accredited Telstra Premium Dealers in Australia. Our range of products and services vary from enterprise mobility, voice collaboration and data, and ICT solutions.
Become part of the fast paced, growing team today.
About the role:
Thanks to the pace of our business growth, we’re able to provide an exciting opportunity as a Business Development Manager (BDM) based out of Sydney. As a BDM, you’ll be responsible for finding new customer acquisitions for the purpose of sustainable growth, profitability, and maintaining the competitiveness of Rubicon 8’s technology solutions. As part of our expanding team, you’ll directly contribute to the success of Rubicon 8 NSW.
This is a strategic role where you’ll partner with Telstra enterprise and government customers to grow their businesses, acting as their trusted advisor and nurturing the longevity of customer relationships. To succeed in this role you’ll need proven business acumen, and an entrepreneurial spirit.
Job Responsibilities:
- Reaching revenue, sales and NPS targets by consultative selling to Telstra Enterprise customers.
- Nurturing close partnerships with the internal Telstra Enterprise sales team, as well as vendor networks so you can deliver complex technical customer solutions together.
- Engaging with Rubicon 8 ICT solutions team to develop customised technology solutions for customer business requirements.
- Highlighting new products and technology solutions to customers and driving commercial business discussions for existing or future needs.
- Writing business proposals, as well as negotiating and presenting to potential customers.
- Attending networking events, conferences, and training courses in NSW or interstate.
Essential Functions/Job Skill Requirements:
- Knowledge and understanding of Telstra products and services, gained within the telecommunication industry with proven sales achievements.
- Experience in B2B ICT sales.
- Experience working with vendors or partners.
- Self-motivation skills with natural ability to sell, influence and succeed.
- Resilience and ability to learn from mistakes.
- Experience driving sales and customer retention using innovative approaches.
- Proven ability to navigate diplomacies and complexities of stakeholder management.
What’s in it for you.
We are driven in our goal of by helping organisations to be their best. Their most efficient. Their most adaptable. Their most successful. This is no different for our staff. Our values help us deliver on this, and underpin everything we do.
This is an exceptional opportunity to further your career in a fast-growing organisation, with the potential to assume further responsibilities as the organisation expands. You will also have the opportunity to innovate, and bring ideas to the table that add value to the future of the organisation.
We pride ourselves on our culture, and we look after our people. You will have the chance to enter a work environment where people enjoy their job, have a laugh and work well together. If this sounds like the place for you, we’d for you to apply. Just some of things we can provide are:
- An autonomous role with the flexibility to manage your schedule
- A competitive salary package with uncapped commissions
- Learning and development opportunities
- A great company culture where everyone is respected and heard
To apply for this opportunity, please submit your application via the form below.
About the job
About Rubicon 8
We are a leading ICT Platinum Telstra Partner in Australia. Our range of products and services varies across Mobility, Connectivity, Collaboration, Cloud & Security. We deliver and manage solutions to medium and enterprise customers to help them be their best. We know the potential of technology is immense and to support our rapid growth, we are always on the lookout for exceptional talent. Our team is what sets us apart and our Values underpin everything we do and help us get the full potential out of our employees. We build meaningful relationships, and we don’t like to over-complicate things. Instead, we show up to make things simple. We’re collaborators, fast learners, and experts in our field. Together, we push the boundaries of what’s possible to find new, improved solutions. Our people are passionate, high performing and committed. We reward this with a flexible working environment, study assistance and career growth opportunities as well as fun events throughout the year to celebrate and share in each other’s success.
What you will be responsible for (not limited to)
- Reviewing, auditing and benchmarking existing customer infrastructure and solution sets.
- Evaluating customer requirements, formulating and architecting customer solutions.
- Preparing and providing quotes/proposals for customers, ensuring solutions meet or exceed customer expectations.
- Planning, managing and implementing customer ICT solutions.
- Providing technical support to customers on installations, usage or maintenance of ICT systems to ensure that the system is functioning according to specifications.
- Documenting and logging all customer service requests.
- Resolving escalated support issues at Level 3.
- Following customer issues through to completion to ensure resolution and customer satisfaction has been achieved. Manage customer expectation.
- Assisting in creating technical documentation, and training material where required.
- Providing work direction, problem resolution, and training to other technical support personnel.
- Working with the sales team to recommend/design solutions that satisfy both customer and internal requirements.
- Assisting the sales team by answering questions, providing technical guidance and support.
- Working with vendors to develop solutions and support customer environments.
- Onsite support at customer locations.
- Extended hours or weekend work may be required.
What you will bring
- 10+ years’ industry experience in ICT.
- Experience with cloud technologies including AWS, Azure and O365 (Intune, Copilot, Autopilot)
- Experience with virtualisation technologies and operating systems like VMware vSphere and HyperV.
- Clear and articulate communication skills.
- High level interpersonal skills, specifically working with co-workers, customers, and management.
- Excellent analytical and problem-solving skills.
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.
- Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems.
- Ability to work under pressure and to deadlines.
- Ability to work independently and in a team.
- Strong business acumen.
- Ability to coach others.
Additional desirable skills
- General knowledge & experience of networking – troubleshooting and understanding (routing, switching, wireless, VPN, SDWAN and firewalls)
- General knowledge & experience with Fortinet, Cisco, Meraki, Palo Alto and Check Point,
We don’t have any open positions at the moment. However we are always looking for the right talent. Tell us why you’re the right fit, submit your CV and we’ll see if there’s an opportunity that’s right for you.
